Support

Use Forgot your password? on the sign-in screen. We email you a link to choose a new password. After several failed attempts an account is locked for a short while to protect it — wait, then try again or reset your password.

ClearHubEA checks every business and driver before they can quote, post loads or be put on a trip. Upload the documents the app asks for — for drivers, a photo of the driving licence and national ID from the Fleet tab — and we review them. You will be notified when a decision is made.

After signing up, open Alerts and choose Find a fleet to drive for, then apply to a transporter. They see your name, phone and licence number and decide; nothing else is shared until they accept. A transporter can also invite you using your licence number and phone.

Open the quote from the Quotes tab. You can accept ClearHub’s figure, send a counter-offer, or withdraw. Accepting agrees to the price but does not by itself award the load — ClearHub still chooses among all quotes. Negotiation is limited to three rounds, and each round restarts the 24-hour expiry.

A truck must be verified by ClearHubEA and hold an approved logbook, certificate of fitness and insurance. Open the truck from the Fleet tab to see which documents are missing and photograph them.

Email info@clearhubea.co.ke from the address you sign in with. Our Privacy Policy explains what we hold, how long we keep it and your rights over it.